Privacy Policy

Updated on February 9th, 2022

In this privacy policy (Policy), any reference to “we”, “us” or “our” shall be reference to Instant Online.

This Policy sets out how we collect, store, use and share your personal information, and how we comply with our obligations under the Privacy Act 2020.

Personal information includes any information that can identify you as an individual. You have the choice not to provide us with your personal information (other than as required by law), however, this may result in us being unable to provide you with some or all of our services or may substantially reduce the level of service we are able to provide to you, and/or reduce the areas of our website that you will be able to access.

Why do we collect personal information?

We collect personal information where it is necessary to respond to your request, to provide the services you have requested, or to otherwise manage your interaction with us. When we obtain your personal information, we will only use that personal information for the purpose for which it is collected, as set out in this Policy or as permitted by law. Generally, we will collect and use personal information from you for the following purposes:

  • to provide our services to you;
  • to allow Schools or Organisations to report results to NZQA;
  • to monitor student activity while using our services;
  • to administer and improve our website, improve our services or communicate to our website users and customers;
  • to act on your requests;
  • to help us identify other services which might be beneficial to you or your school or organisation;
  • for our general business processes, management and the improvement of our services;
  • to fulfil any legal requirements;
  • to provide support to users of our services; and
  • for any other purpose for which the personal information was collected.

What information do we collect?

We collect personal information as part of our ordinary business operations, the personal information we collect from you may include personal information such as:

  • your name;
  • contact information;
  • computer or network; or
  • the School or Organisation you are enrolled in.

By providing us with your personal information you are consenting to us collecting your personal information and using it in accordance with this Policy and applicable law. Without this information we may not be unable to provide access to our platform.

Do we collect personal information from third parties?

In most instances we will collect information directly from you. However, given the nature of the services we provide, it will not always be possible to collect all information directly from you.

We will only collect personal information about you from your school or organisation as reasonably necessary in the circumstances, where we are obtaining such personal information from a publicly available source, or where you have provided your consent.

Who do we share your information with?

In the course of collecting your personal information, we may disclose your personal information to third parties. We will only share personal information with third parties where we are permitted under this Policy, where you have specifically authorised us to do so or in accordance with our legal obligations. For example, we may share your personal information with:

  • your school or organisation to track your progress;
  • third parties that help us to deliver our services;
  • IT and data storage providers;
  • any person or entity whom you have permitted us to disclose the information to; and
  • any person or entity whom we are permitted to do so under law.

How do we protect and store your information?

We are committed to keeping the personal information you provide to us safe against loss, unauthorised access, unauthorised modification and unauthorised disclosure. We will not retain your personal information for longer than necessary or longer than required by law.

We have implemented a variety of security measures in relation to the protection of personal information.  We may use reasonable safeguards such as encrypting passwords and maintaining secure servers with restricted access.

What do we do if there is a breach of your privacy?

If we believe that there has been a privacy breach, then we will identify the breach and take reasonable steps to minimise any harm caused by the breach. Where we believe any breach of privacy poses a risk of serious harm or is likely to cause serious harm then we are required to notify the Privacy Commissioner and affected parties.

Where you believe that there has been a breach in relation to your privacy, then please contact us as soon as possible.

If you are not satisfied with the way we have dealt with or resolved your complaint then you can escalate this by contacting the Privacy Commissioner at any time:

Office of the New Zealand Privacy Commissioner


Phone: 0800 803 909


What is your right to access your personal information?

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us by email at, or by phone 0800 864 863.

Changes to our Privacy Policy

We reserve the right to change this Policy from time to time as we see appropriate. In the event we do amend this Policy, we will post the revised version on our website and use reasonable endeavours to draw your attention to the amended Policy. The most recent version of this Policy will apply.

How to get in touch with us

Your privacy is important to us, if you have a general privacy enquiry or complaint about a privacy breach then please contact our Privacy Officer at:


This privacy statement was created with the help of the privacy statement generator from the Office of the Privacy Commissioner at