62 (v10a)
Maintain personal presentation and a positive attitude in a workplace involving customer contact

Level: 2 Credits: 3 Marking Service

Description:

Make a Great Impression at Work – with the presentation and attitude customer notice 

Working with customers doesn’t have to feel intimidating. This course will help you present yourself professionally, communicate positively and create a good impression in a customer-facing workplace. 

What you'll learn 

By the end of the course, you'll be able to: 

• Meet workplace expectations for personal hygiene and presentation 

• Recognise behaviours that demonstrate a positive attitude 

• Interact positively with customers using appropriate communication and body language 

• Maintain professional presentation and a positive attitude consistently at work 

Through practical activities and workplace examples, you’ll apply what you learn to customer interactions, personal presentation, communication and everyday workplace expectations. 

You’ll learn skills you can use in a wide range of customer-facing roles, helping you feel more confident, professional and prepared when dealing with customers. 

What you need for assessment 

As part of the assessment, you'll need to demonstrate these skills through observed customer interactions. 

This can take place in either a real workplace or a simulated workplace environment. Your performance will need to be observed by an assessor or, where appropriate, a workplace supervisor or manager who can verify that you demonstrate the required personal presentation, customer service behaviours and positive attitude. 

This means you can complete the assessment whether you're already working in a customer-facing role or need to demonstrate your skills in a suitable simulated workplace setting. 

This course is developed by Instant Education Solutions and aligned with NZQA Unit Standard 62: Maintain personal presentation and a positive attitude in a workplace involving customer contact – Level 2, 3 credits