28295 (v3a)
Demonstrate knowledge of serving customers in a retail environment
Level: 1
Credits: 5
Marking Service
Description:
The purpose of this course is for learners to be able to demonstrate their knowledge of serving customers in a retail environment.
Learners who have successfully completed this course will be able to demonstrate knowledge of the following:
Applying personal skills:
- how our behaviours enhance customer experience
- effective communication skills
- responding to customer issues
Using selling strategies:
- treating the customer as an individual
- making add-on sales (according to organisational procedures)
- services offered as part of the sales process
- considering merchandising policies
- influence of opening and closing procedures on customer experience
Understanding customer expectations:
- customer demographics
- legal requirements
- environmental considerations.