12356 (v6a)
Demonstrate knowledge of consumer problems and ways to resolve them
Level: 3
Credits: 3
Marking Service
Description:
The purpose of this course is for learners to demonstrate knowledge of consumer problems and ways to resolve them.
Learners who successfully complete this course will be able to:
- identify consumer problems
- describe rights and obligations of consumers and traders when dealing with goods and services credit contracts
- describe ways of resolving consumer problems.