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Unit # Title Level Credit
1293 Be interviewed in an informal, one-to-one, face-to-face interview 1 2
33019 Communicate in an organisation 2 3
3490 Complete an incident report 1 2
12356 Demonstrate knowledge of consumer problems and ways to resolve them 3 3
28295 Demonstrate knowledge of serving customers in a retail environment 1 5
12349 Demonstrate knowledge of time management 2 3
7121 Demonstrate skills to search and select information 1 2
1978 Describe basic employment rights and responsibilities, and sources of information and/or assistance 1 3
30909 Describe how employee behaviours and/or attitudes contribute to positive workplace relationships and performance 1 2
4249 Describe obligations as an employee 1 3
62 Maintain personal presentation and a positive attitude in a workplace involving customer contact 2 3